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A voice network is a communication network that is used to transmit voice signals. Today, integrating voice communication into modern data networks has become a practical and efficient solution for organizations.
IP (Internet Protocol) telephony refers to technologies that use internet protocols to transmit voice, fax, and other forms of communication that were traditionally sent through the Public Switched Telephone Network (PSTN).
This technology allows organizations to make and receive calls over the internet, reducing communication costs while improving flexibility and scalability.
A contact center solution provides a set of functionalities, services, and tools that help businesses manage customer interactions efficiently. These systems focus on handling and managing incoming calls and customer requests.
It works based on called numbers along with a connected handling database, enabling organizations to improve customer service and overall customer experience.
A Public Address (PA) system is an electronic system that includes microphones, amplifiers, loudspeakers, and related equipment. It is used to amplify and distribute sound to a large audience.
PA systems are commonly used in public places such as schools, offices, event venues, and transportation hubs to broadcast voice announcements, music, or recorded messages.